Cancellation & Returns

Cancellations

The Voice of Stray Dogs (VoSD) will cancel your order provided:

  • Cancellations & refunds is for the purchase of goods under the categories of VoSD Art and VoSD Merchandise and not to the services under such as rescues you choose to sponsor.
  • Cancellations will be considered only if the request is made within 72 hours of placing an order.

Refunds & 30 day money back guarantee

If you receive a faulty or damaged product we will issue a full refund. To request a refund, simply contact us with your purchase details Refunds are being processed within 21 days period from the date of the receipt of the good by VoSD.

Refunds on Rescue Requests

We provide a professional service on a best effort basis. Our rescue team will arrive on location at a time and date that is agreed with you and will make 2 separate attempts to rescue the dog. However if the dog can’t be rescued because you’re not on location, or the dog is not on location and/or cannot be found, or can’t be identified, or can’t be caught, your initial contribution for mobilisation of the VoSD system, will NOT be refunded. Likewise, if VoSD is constrained to suspend the rescue being provided on account of ANY reason that violates the VoSD Rescue Standard Operating Procedure v3.0, no refund of amount will be made to you. Please also see the section on refunds and cancellation. Please use your judgement before logging a call and if you are willing to help the cause of rescue of stray dogs and VoSD as a whole and for which you are getting a tax benefit.

 

Shipping

VoSD we ship only in India and we use standard courier companies for shipping in India. When the item is shipped you will receive a mail with the shipping details such as the Airway bill number and the courier companies contact details for tracking shipment. Shipping price for product is indicated and charged at the time of the purchase of the product.

Exactness not guaranteed

VoSD disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user since artwork etc. cannot be full represented in the pictures show here.